Dashboard Overview
The Dashboard is your main workspace in the Public Portal. From it you can open dockets, filed documents, companies and your own submissions, and start a new submission with Submit New. What you see depends on your user type (Tier 1 or Tier 2).
You need a Public Portal account.
- Tier 1 users can sign in as soon as they have registered.
- Tier 2 users can sign in once PRC staff have reviewed and approved their registration.
Sign In
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On the sign-in page, enter your registered Email and Password.
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Click Sign In.
Select Remember me to stay signed in on this device. If you have forgotten your password, click Forgot Password?.
After a successful sign-in, the portal opens your dashboard.
Understanding the Dashboard
The dashboard home shows a tile with a count for each area. Click a tile, or the matching item in the left menu, to open that list. Each list has its own search and filter tools.
| Menu item | What it shows |
|---|---|
| Dashboard | The home screen with a tile and count for each area. |
| All Active Dockets | All public dockets that are open, with search and filter options. |
| Closed Dockets | Dockets that have been closed. |
| All Filed Documents | All public documents filed with the Commission. |
| All Companies | The companies registered in the system. |
| Pending Docket Requests | Docket requests that have not yet been processed by PRC staff, with their status. Tier 2 only. |
| My Dockets | The dockets you created or filed into, including your formal complaints. |
| My Docket Filings | The documents you filed into dockets, with their submission status. |
| My Company Filings | Filings you submitted for a company, with the company name and submission status. |
| My Companies | The companies you registered or manage. Tier 2 only. |
| My Comments | The public and rulemaking comments you submitted. |
| My IPRA Requests | The IPRA requests you submitted, with their statuses. |
| My Docket Subscriptions | The dockets you follow for notifications. |
| Advanced Search | Search for dockets and documents. |
| Notifications | Messages about your submissions and the dockets you follow. |
| Profile | Your personal information, mailing address and associated companies. |
The top bar also has links to Contact Us, FAQ and Help Center, a notifications bell and your account menu. The Need Help? bar at the bottom of every screen shows the PRC support email and phone number.
Submit New
Tier 1 and Tier 2 users start every new submission from Submit New.
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Click + Submit New at the bottom-right corner of the screen.
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In the What would you like to submit? dialog, choose an option. The options are grouped by type, and the list depends on your user type.
Tier 1 Options
The options are grouped under Formal Complaints and Public Participation.
| Option | What it does | Guide |
|---|---|---|
| File a New Formal Complaint | Submit an official complaint about a violation or issue against a utility or company. | Formal Complaint Overview |
| Add to My Formal Complaint | Add evidence, documents or updates to a complaint you already filed. | File Into Formal Complaint |
| File an Informal Complaint | File an informal complaint about a violation or issue. | |
| Submit a Rulemaking Comment | Give input on an open rulemaking docket. | Submit a Rulemaking Comment |
| Submit a Public Comment | Comment on a public docket that is not a rulemaking. | Public Comment Overview |
| Submit an IPRA Request | Request public records under the Inspection of Public Records Act. | IPRA Request Overview |
Tier 2 Options
Tier 2 users have extended filing permissions. They see all Tier 1 options plus options to start dockets and manage companies.
| Option | What it does | Guide |
|---|---|---|
| Create a New Docket | Start a new case or matter. The docket gets a unique reference number for tracking documents and submissions. | Submit a New Docket |
| Add to Existing Docket | Attach documents or responses to a docket that is already in the system. | File Into Existing Docket |
| Register a New Company | Register a company for future filings. | Register a New Company |
| Request Company Management Access | Request management rights for an existing company. PRC staff must approve the request. | Request Company Access |